Careers

Long’s is looking for motivated individuals to be part of our team. We want people to provide a wonderful shopping experience for our customers. We want driven professionals who have a true love of working with people and know what it means to create outstanding customer service.

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Patek Philippe and High Jewelry Boutique - Newbury St. | Boston, MA

Long’s Jewelers is looking for motivated individuals to join our team at our new Patek Philippe and High Jewelry Boutique on lower Newbury Street, focusing on curated, high quality and high value
timepieces and jewelry, both new and estate. We strive to provide the absolute best customer experience, and look for driven professionals who have a true love of working with people and building relationships.

Open positions include:

• Experienced Patek Philippe Sales Professionals
• Boutique Greeter

Attributes we are looking for include:

• Proven luxury experience, with prior sales experience of complicated timepieces (such as Patek Philippe and other brands) and pre-owned watches & jewelry preferred.
• Ability to develop diverse a diverse client book consisting of both new and top clients on a consistent basis.
• Practice a customer-focused approach at all times.
• Self-motivated mindset with ability to work in a team environment.
• Continuous learner who is curious about all product lines and across categories.

Is this you? If so, connect with us and see what Long’s is all about. Please send all inquiries and resumes to hr@longsjewelers.com. We can’t wait to hear from you!
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Master Jeweler - All Locations

We are seeking an experienced Master Jewelers who excel at understanding the design and craftsmanship of fine jewelry. Ideal candidates will have expert knowledge in bench design, precious metals and gemstones, with a focus on custom jewelry and repairs. Must be a highly motivated self-starter with the ability to work with limited oversight.

Job Responsibilities Include:

• Set stones in prong and bezel, including fancy cut stones.
• Re-tipping prongs.
• Create stone mounts.
• Perform channel and platinum rebuilds.
• Perform minor ring repair and other jewelry repairs, including chain and clasp repairs.

Requirements:

• Ability to work with all metals, including 14k, 18k, platinum and sterling silver.
• Master level skillset with torch. Prefer some laser experience.
• Ability to complete 15 – 20 repairs daily, in addition to the shared maintenance and general upkeep of the shop.
• Creative thinker with strong problem-solving skills, and the ability to use sound judgment to arrive at the best outcome based on the information at hand.
• Ability to interact with external and internal customers.

Due to growth, Full-Time and Part-Time opportunities are currently available in our Burlington, MA, Peabody, MA, Braintree, MA, Boston, MA and Nashua, NH location. Full-Time employees enjoy a generous discount and a comprehensive benefits package, including 401(k) and paid time off. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com
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Watchmaker - Burlington, MA

Due to growth, Long’s Jewelers is seeking an experienced watchmaker to support our thriving luxury timepiece business. This role demands advanced technical expertise, including brand, model, movement, and material identification. The ideal candidate will embody a passion for watches backed by expert knowledge of watch service and repair. This role is based in our Burlington, MA corporate office.

Responsibilities:

• Determine brand authenticity and condition, both external and functional performance, of timepieces.
• Accurately diagnose and perform quality service and repair of basic to moderate complexity on customer-owned merchandise, with the aim of improving overall condition, function, and timing accuracy on both quartz and mechanical watches.
• Identify and requisition parts for repairs.
• Handle all necessary documentation and recordkeeping of service and repairs according to Long’s policies and procedures.
• Maintain a clean and efficient workspace and ensure proper use and maintenance of work tools.
• Communicate proactively with department leaders with regards to progress on various projects and overall scope of pending work.
• Participate in trainings, audits, and meetings as required, including travel when applicable.
• Assist other watchmakers to authenticate and resolve complex repairs.

Qualifications:

• 3 – 5 years + Advanced technical watchmaking expertise, including brand, model, movement, and material identification.
• Familiar with both Swiss and Japanese movements.
• Demonstrated experience in repairing and servicing luxury watches, with skills including but not limited to: quartz/mechanical movements, chronographs, perpetual calendars, and lathe work.
• Proficient with case disassembly/reassembly of quartz, mechanical, and chronograph watches.
• Ability to multi-task and work on multiple service projects at the same time. Prioritization is key.
• Must possess excellent hand and eye coordination, and the ability to perform fine motor skills.
• Extremely accurate vision, natural or corrected.
• Demonstrated ability to work independently and anticipate organizational needs, including the ability to meet deadlines and successfully complete projects.
• This is a Full-Time position. This position comes with a comprehensive benefits package.

For consideration, please send resume and cover letter to: HR@longsjewelers.com
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Experienced Diamond Sales Professionals - Burlington & Peabody, MA

Do you have… a love of fine jewelry?… a passion for making people happy? … an ambition to advance a career in retail?

Due to growth, Long’s is seeking Experienced Diamond Sales Professionals for both our Burlington and Peabody locations. These positions are ideal for someone who excels at providing unparalleled customer experiences, celebrating life’s most special moments with our clients. Candidates must be highly motivated self-starters with the ability to work with limited oversight.

Job responsibilities Include:

• Cultivate on-going relationships with customers with a focus on return visits and future purchasing opportunities.
• Demonstrate successful outreach to potential and existing customers through proactive clienteling.
• Achieve sales objectives by focusing on the best-possible customer experience through storytelling, personalized service, and authentic interactions with every customer.
• Embrace continuous learning across all product lines and categories, including stones, metals, settings, brands, etc.
• Assist with daily store opening and closing tasks, including inventory counts and set up/break down of on-floor product.

Qualifications:

• REQUIREMENTS: Multiple years of experience in a luxury environment selling diamonds and other fine jewelry. No exceptions please.
• Proven knowledge of diamonds and gemstones; GIA and other certification a plus.  Great passion for jewelry and other luxury products.
• Proven experience and approach to building and growing a client base.
• Great way with people and an ability to communicate and keep a level head at all times.
• Have a great work ethic, team attitude and a hands-on, roll your sleeves up approach.
• Entrepreneurial spirit

Long’s offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k) and flexible spending, as well as a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com

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Luxury Timepiece Sales Professionals - Burlington & Peabody, MA

Do you have… a passion of luxury timepieces?… a passion for making people happy? … an ambition to advance a career in retail?

Due to growth, Long’s is seeking Luxury Timepiece Sales Professionals for both our Burlington and Peabody locations. These positions are ideal for someone who excels at providing unparalleled customer experiences, celebrating life’s most special moments with our clients. Candidates must be highly motivated self-starters with the ability to work with limited oversight.

Job responsibilities Include:

• Cultivate on-going relationships with customers with a focus on return visits and future purchasing opportunities.
• Demonstrate successful outreach to potential and existing customers through proactive clienteling.
• Achieve sales objectives by focusing on the best-possible customer experience through storytelling, personalized service, and authentic interactions with every customer.
• Embrace continuous learning across all product lines and categories, including stones, metals, settings, brands, etc.
• Assist with daily store opening and closing tasks, including inventory counts and set up/break down of on-floor product.

Qualifications:

• Multiple years of experience in a luxury sales environment; prior experience selling luxury timepieces a plus.
• Great passion for Horology and knowledge of fine, luxury timepiece brands. 
• Proven experience and approach to building and growing a client base.
• Great way with people and an ability to communicate and keep a level head at all times.
• Have a great work ethic, team attitude and a hands-on, roll your sleeves up approach.
• Entrepreneurial spirit

Long’s offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k) and flexible spending, as well as a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com
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Luxury Watch Tech - Burlington, MA

Long’s Jewelers is seeking a Luxury Watch Tech to assist with the repair and maintenance of luxury timepieces.  This is a great chance to join our dynamic team of watch professionals, working with the finest watch brands in the world.  If you are passionate about horology and enjoy working with your hands, this could be the job for you!  

Essential Job Functions / Core Responsibilities:

• Conduct servicing and maintenance of watches, primarily by disassembling, repairing, and reassembling components.
• Diagnose watch defects, testing and replacing parts and batteries as necessary.
• Determine causes of watch malfunctions, such as defects in parts or incorrect adjustment.
• Provide customer service and assist the store team with client needs such as sizing bracelets, engraving, suggesting improvements and answering questions.
• Perform oiling, polishing, and buffing to restore watches to their original condition for the Estate department.
• Maintain tools, workplace, and inventory in an organized, safe manner.
• Perform administrative tasks such as maintaining repair records.

Required Skills and Experience:

• 1 year of Technical School training or equivalent professional experience preferred.
• Knowledge of watch service and repair operations a plus. Long’s is willing to train the right candidate.
• General understanding of and/or a true passion for horology and luxury timepieces.
• Ability to work under pressure achieving a high level of accuracy and keen attention to detail.
• Analytic approach to problem solving with a high drive for excellence.
• Must have excellent fine motor skills.

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Concierge - Peabody, MA

Due to growth, we are hiring a Concierge in our Peabody, MA location.  The Concierge is the first and last point of contact for potential and current customers and is therefore one of the most important positions within our store environment.  Your commitment to service and exceeding customers’ expectation is what will define your success in this role.  This position requires you to be flexible, detail-oriented, and have the ability to multitask and work with many different facets of the company. 

Job Responsibilities:

• Greet all customers in an authentic and professional manner. Ensure that all customers feel welcomed and valued.  Manage incoming customer visits, especially during heightened business periods and monitor intake ability throughout the day. 
• Inquire about the reason for a customer’s visit and follow through with the appropriate introduction to a sales or service professional. Offer hospitality and comfort should a customer need to wait for their designated sales professional.
• Be able to converse and engage with customers as they wait to enter the store/boutique during peak business periods. Provide general information about the local area to customers visiting the area.
• Be knowledgeable of daily appointments, scheduled VIC visits, and other unique activities scheduled for the day. 
• Act a second pair of eyes and ears when it comes to monitoring inside and outside the premises for any type of unusual activity which might be a security risk. Partner with security regarding these situations.
• Assist with the answering of overflow phone calls.
• Assist with opening and closing responsibilities of your location. 
• Always ensure pristine condition of physical premises.

Requirements:

• Prior hospitality and/or luxury retail environment, preferably in customer service.
• Intuitive customer service skills.
• Professional demeanor coupled with a welcoming personality.
• Self-motivated and ability to anticipate the needs of others.
• Proficient with Microsoft Office.
• Interest in fine jewelry and luxury timepieces a plus.