A person wearing white gloves holds a luxury wristwatch with a two-tone metal bracelet. The back of the watch case and the clasp, which is slightly opened, are visible, highlighting the craftsmanship and detailing.

Servicing your Rolex
The servicing process

Every Official Rolex Jeweler and Rolex affiliate is authorized to receive your Rolex watch for servicing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker.

Assessment of the watch

Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.

A person wearing a white lab coat and a magnifying loupe examines an intricate pocket watch. The individual holds the watch carefully, focusing closely on its details. The background is blurred, putting emphasis on the meticulous analysis of the timepiece.

Preparation for servicing

The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.

Close-up view of a precision tool assembling a watch mechanism. The image shows the detailed process of placing the dial onto the watch movement using a tweezer. The tool and components are metallic and finely crafted.

Dismantling of the movement

The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.

A skilled watchmaker's hands delicately work on the components of a mechanical watch. Precision tools, tiny screws, and watch parts are seen on the table, along with an open watch mechanism, highlighting the intricate craftsmanship involved.

Cleaning of the components

Each component is cleaned in an ultrasonic bath to remove all traces of impurities.

A person examines and sorts small watch parts in a round, metal mesh container. Several compartments within the container hold various intricate components. Another similar container and a magnifying tool are visible on a white surface in the background.

Assembly and lubrication of the movement

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

A close-up view of intricate mechanical watch components. The image features a metallic watch movement with detailed gears and a balance wheel mechanism placed in a yellow holder. Tweezers are holding a part above the movement. The parts are finely crafted and metallic.

Refinishing of the case and bracelet

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

A gloved hand holds and operates a precision metalworking tool near a machine component, with a focus on the tool engaging with the machine, suggesting an industrial or technical process.

Assembly of the case

After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.

Close-up of a gold and silver wristwatch partially submerged in water with visible bubbles. The watch is held in place by a black fixture, and its detailed crown and bezel are prominently displayed. The background is softly blurred.

Casing of the movement

The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.

Close-up of a person's hand carefully adjusting the time on a luxury gold wristwatch using a precision tool. The watch face has Roman numerals, a date window, and intricate details, suggesting it is being finely tuned or repaired on a specialized apparatus.

Precision test

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements.

The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.

Close-up of hands using tweezers and a syringe to repair a mechanical watch movement. The watch is mounted on a black, round stand, with visible gears and components. The background is a soft, neutral color.

Waterproofness test

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

Final control

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

A close-up diptych of a luxury watch. The left image shows a gloved hand holding the opened clasp, revealing intricate engravings. The right image shows both gloved hands holding the watch with a gold dial and two-tone metal bracelet.

Returning the watch

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year service guarantee covering replacement parts and labour.

First-class service

Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.